Office Policies

Office Hours

We are open to serve you, answer questions or schedule an appointment during the following hours:

Washington Office:
Monday: 7:30 a.m. – 6:00 p.m. by appointment
Tuesday: 7:30 a.m. – 4:30 p.m. by appointment
Wednesday: 7:30 a.m. – 4:30 p.m. by appointment
Thursday: 7:30 a.m. – 4:30 p.m. by appointment

Sullivan Office:
Wednesday: 8:00 a.m. – 4:00 p.m. by appointment

Gerald Office:
Selected Wednesdays: 8:30 a.m. – 4:00 p.m. by appointment

Team members are available on Fridays with hours from 8:00 a.m. - 12:00 p.m. for minor emergencies.

Our Mission

Our primary goal is to give you the healthy, straight, beautiful smile that you have always wanted. We understand that choosing to receive orthodontic care is a big decision, and we respect your reasons for wanting to improve the way you look and feel. Our practice will work with you every step of the way to make sure that your orthodontic care is as rewarding as possible. Our practice utilizes the latest technology, offering a variety of safe and gentle treatment options to give you the customized, individual care you deserve.

Scheduling Appointments

Visiting the orthodontist about every six to twelve weeks is an important part of your orthodontic treatment. Our practice will work with you to make sure that your appointments are as convenient as possible. When scheduling appointments, please let us know what days and times work best for you.

We understand that “life happens”! If you are running late or need to reschedule, please let us know and we will do everything we can to accommodate you. When you are ready to schedule your first appointment, contact our practice and our friendly scheduling coordinators will assist you. We are looking forward to working with you.

Visiting the Dentist During Orthodontic Treatment

It is very important that you continue to visit your family dentist once every three to six months, even during your orthodontic treatment, for teeth cleanings and routine dental checkups. If extra dental care is needed, we will be happy to coordinate with your family dentist to make sure that you are receiving the best care possible.

Insurance

Our office is committed to helping you maximize your insurance benefits. Because insurance policies vary, we can only estimate your coverage in good faith but cannot guarantee coverage due to the complexities of insurance contracts. Your estimated patient portion must be paid as per your financial agreement. As a courtesy to our patients, we will bill your insurance company. If you have any questions, our courteous staff is always available to answer them.